Help & Support
Find answers to all your questions about Dudespin Casino
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KYC & Verification
Everything about identity verification and document requirements
KYC (Know Your Customer) is a mandatory verification process required by gaming regulations. It helps prevent fraud, money laundering, and underage gambling. You'll need to verify your identity before making your first withdrawal to ensure account security and compliance with legal requirements.
You need to provide the following documents:
- Proof of Identity: Government-issued ID (passport, driver's license, or national ID card)
- Proof of Address: Utility bill, bank statement, or official document dated within the last 3 months
- Payment Method: Photo of your credit/debit card (front only, with middle numbers hidden)
Most verifications are completed within 24-48 hours. During busy periods, it may take up to 72 hours. You'll receive an email notification once your account is verified. Make sure all documents are clear, legible, and show all four corners of the document.
Common reasons for rejection include:
- Poor image quality or blurry photos
- Documents expired or not valid
- Information doesn't match your account details
- Document corners are cut off
Check your email for specific feedback and re-upload clear, high-quality photos of valid documents. Contact support if you need assistance.
Login & Account
Account access, security, and login troubleshooting
Click the "Forgot Password" link on the login page, enter your registered email address, and you'll receive a password reset link within minutes. Follow the link to create a new secure password. If you don't receive the email, check your spam folder or contact support.
Accounts are typically locked after multiple failed login attempts or for security reasons. Wait 30 minutes and try again, or contact our support team immediately via live chat or email. Have your account details ready for verification.
Go to Account Settings → Security → Enable Two-Factor Authentication. You'll need to download an authenticator app like Google Authenticator or Authy. Scan the QR code and enter the verification code to activate. This adds an extra layer of security to your account.
No. Only one account per person, household, or IP address is allowed. Multiple accounts violate our terms and conditions and may result in account suspension and forfeiture of funds and bonuses. If you've accidentally created multiple accounts, contact support immediately.
Withdrawals
Withdrawal methods, processing times, and requirements
Processing times vary by payment method:
- Cryptocurrency: 1-24 hours
- E-wallets (Skrill, Neteller): 24-48 hours
- Credit/Debit Cards: 3-5 business days
- Bank Transfer: 5-7 business days
VIP members enjoy faster processing times.
Standard limits:
- Minimum withdrawal: €20
- Maximum per transaction: €5,000
- Maximum per week: €20,000
- Maximum per month: €50,000
VIP members have higher limits. Contact support for limit increases.
Common reasons include:
- Account not verified (KYC not completed)
- Wagering requirements not met
- Incorrect payment details
- Bonus terms violated
- Duplicate withdrawal request
Check your email for specific reasons and contact support for assistance.
Dudespin Casino does not charge withdrawal fees. However, your payment provider (bank, e-wallet, or cryptocurrency network) may apply their own transaction fees. Cryptocurrency withdrawals have minimal network fees, while bank transfers may incur charges from your bank.
Wagering Requirements
Understanding bonus terms and wagering calculations
Wagering requirements determine how much you need to bet before withdrawing bonus winnings. For example, with a 35x requirement on a €100 bonus, you must wager €3,500 (€100 × 35) before cashing out. Only bets made after claiming the bonus count towards wagering.
Game contribution rates:
- Slots: 100% (€10 bet = €10 towards wagering)
- Table Games: 10% (€10 bet = €1 towards wagering)
- Live Casino: 10% (€10 bet = €1 towards wagering)
- Video Poker: 5% (€10 bet = €0.50 towards wagering)
Log in to your account and go to "My Bonuses" or "Bonus Status" in the account menu. You'll see your active bonuses, remaining wagering amount, and expiry date. The progress bar shows how much you've completed. You can also contact support for detailed wagering information.
Bonuses typically expire after 30 days. If you don't complete the wagering requirements within this timeframe, the bonus and any associated winnings will be forfeited. Your original deposit remains safe and can be withdrawn at any time (subject to verification). Always check the specific terms for each bonus.
Deposits & Payments
Payment methods, deposit limits, and transaction issues
We accept various payment methods:
- Credit/Debit Cards: Visa, Mastercard
- E-wallets: Skrill, Neteller, PayPal
- Cryptocurrency: Bitcoin, Ethereum, Litecoin, USDT
- Bank Transfer: Direct bank transfers
- Prepaid Cards: Paysafecard
Minimum deposit: €10 (or equivalent in crypto). Maximum deposit: €10,000 per transaction for most methods. You can set personal deposit limits in your account settings for responsible gambling. VIP members may have higher limits available.
Most deposits are instant, but delays can occur. Check your bank/e-wallet statement to confirm the payment was processed. For cryptocurrency, verify the transaction on the blockchain. If the payment was successful but hasn't appeared after 30 minutes, contact support with your transaction ID and receipt.
Yes. All transactions are encrypted using 256-bit SSL technology. We partner with trusted payment processors and never store your full card details. Cryptocurrency transactions offer additional privacy and security. Your funds are kept in segregated accounts for maximum protection.
Games & Gameplay
Game rules, technical issues, and fairness information
Yes. All games use certified Random Number Generators (RNG) tested by independent auditors. Game outcomes are completely random and cannot be manipulated. We partner with licensed providers like Pragmatic Play, NetEnt, and Evolution Gaming who maintain the highest fairness standards. RTP percentages are publicly displayed.
Try these troubleshooting steps:
- Clear your browser cache and cookies
- Refresh the page or try a different browser
- Check your internet connection
- Update your browser to the latest version
- Disable VPN or ad-blockers
If the issue persists, contact support with your device and browser information.
Yes! Most slots and table games offer a demo mode where you can play with virtual credits without risking real money. This is perfect for learning game mechanics and trying new titles. Live casino games require real money play as they feature real dealers and other players.
RTP (Return to Player) is the theoretical percentage of wagered money a game returns to players over time. For example, a 96% RTP means the game returns €96 for every €100 wagered on average. This is calculated over millions of spins, so individual sessions can vary greatly. Higher RTP generally means better long-term odds.
Still Need Help?
Our support team is available 24/7 to assist you with any questions